PROCON -SP creates “Verified Company” and “Efficiency” stamps


In brief

The Foundation for Consumer Protection and Defense of the State of São Paulo – PROCON/SP issued Normative Ordinances No. 054 and 055, published on 24 March 2022, creating the “Verified Company” and “Efficiency” stamps.

More details

According to Ordinance No. 54, the “Verified Company” stamp aims to inform consumers that the supplier is registered in the PROCON-SP DIGITAL system. It will be available to all suppliers of products and services that have digital certification. The stamp must have an annual validity, the institutional image of PROCON, a mechanism for authentication by the consumer, and the wording Certification that the above company is registered in the system PROCON-SP DIGITAL. A security service to the consumer”.

For companies with outdated data, the “Verified Company” stamp will be revoked.

According to Ordinance No. 55, the “Efficiency” stamp will be available to large companies that obtain a monthly average resolution factor equal to or greater than 85% in each of the last three auditable semesters in the PROCON-SP system. The stamp must have the supplier’s identification, quarterly validity, PROCON’s institutional image, authentication mechanism by the consumer, and the wording “Certification that the above company has a satisfactory solution index in the complaints registered in the PROCON-SP DIGITAL system”.

The “Efficiency” stamp will be revoked in any of the following situations: (i) when a company obtains resolutivity equal to or lower than 70% in any month; (ii) when a company obtains a weighted average lower than 85% for the previous quarter; (iii) in the case of absence of response to any request for clarification based on art. 39 of Normative Ordinance No. 247/2021; (iv) in the case of registration data being outdated; and (v) in a situation of serious violation of consumer rights, by decision of the Director of Customer Service and Consumer Guidance.

Both stamps can be used in all of the company’s advertising material and may be obtained through a form available in the supplier’s space in the PROCON-SP DIGITAL system.

Our Environment, Consumer and Sustainability team is available to provide further clarification on this subject.

Share on Social Media
Trench Rossi Watanabe
São Paulo
Rua Arq. Olavo Redig de Campos, 105
31º andar - Edifício EZ Towers
Torre A | O4711-904
São Paulo - SP - Brasil

Rio de Janeiro
Rua Lauro Muller, 116 - Conj. 2802
Ed. Rio Sul Center | 22290-906
Rio de Janeiro - RJ - Brasil

Saf/s Quadra 02 - Lote 04 - Sala 203
Ed. Comercial Via Esplanada | 70070-600
Brasília - Distrito Federal - Brasil

Porto alegre
Av. Soledade, 550
Cj. 403 e 404 | 90470-340
Porto Alegre - RS - Brasil

Ícone do Instagram
Ícone do Podcast
Ícone do Facebook
Ícone do YouTube
Ícone do Linkedin