Atalho

News

Consumer site

FEDERAL DECREE REGULATES CONSUMER PROTECTION ON E-COMMERCE TRANSACTIONS

13/03/2020

On March 9th, 2020, the Federal Decree No. 10.271/2020 was published determining the execution and fully enforcement of Mercosul Resolution GMC No. 37/19.

The Common Market Group of Mercosul (GMC) adopted the Resolution GMC No. 37/19 on July 2019 that regulates consumer protection on e-commerce.

The regulation applies to all suppliers located in any of the member-states of Mercosul or operating under toplevel domains (TLDs) of the those countries.

We highlight, among others novelties introduced by the new Decree when compared to the Federal Decree No. 7,962/2013, the following:

  1. suppliers must display to consumers the following information: a) identification of registration of products subject to prior authorization regime,  b) the number of installments in case of installment sale, c) terms and conditions that the legal and/or contractual warranty are subjected to, d) any other relevant term or condition that consumer should be aware of;
  2. the possibility of keeping or storing the terms of  contract on a permanent format by consumers;
  3. the summary of the terms and conditions provided before the conclusion of the transaction should give emphasis on the major clauses; and
  4. adoption of online platforms for dispute resolution. Such platforms must be fast, fair, transparent, low- cost and must consider specially cases of  vulnerable consumers or those in disadvantageous situations.

Member-states of Mercosul will seek to cooperate in order to guarantee adequate consumer protection on cross-border transactions.

Share on Social Media
Trench Rossi Watanabe
São Paulo
Rua Arq. Olavo Redig de Campos, 105
31º andar - Edifício EZ Towers
Torre A | O4711-904
São Paulo - SP - Brasil

Rio de Janeiro
Rua Lauro Muller, 116 - Conj. 2802
Ed. Rio Sul Center | 22290-906
Rio de Janeiro - RJ - Brasil

Brasília
Saf/s Quadra 02 - Lote 04 - Sala 203
Ed. Comercial Via Esplanada | 70070-600
Brasília - Distrito Federal - Brasil

Porto alegre
Av. Soledade, 550
Cj. 403 e 404 | 90470-340
Porto Alegre - RS - Brasil

press
JeffreyGroup
Nara Neri 55 11 3185.0800 | Ext.832

Ícone do Instagram
Ícone do Podcast
Ícone do Facebook
Ícone do YouTube
Ícone do Linkedin