Atalho

News

Consumer site

NATIONAL CONSUMER SECRETARIAT ISSUES ORDINANCE DETERMINING THE REGISTRATION OF COMPANIES ON THE CONSUMIDOR.GOV.BR PLATFORM

01/04/2020

Today the National Consumer Secretariat (“SENACON”) issued the Ordinance No. 15/2020, which determines that the following cmpanies shall proceed with the registration of companies on the platform consumidor.gov.br
within 30 (thirty) days:
 

  1. Companies with national or regional operations in sectors that involve public services and essential activities, according to the definitions provided by the Federal Decree No. 10,282/2020;
     
  2. Digital service platforms dedicated to the individual or collective passengers transport, food delivery or dedicated to the promotion, offer or sale of their own or third parties’ products to the consumer; and
     
  3. Economic agents listed among the two hundred most complained companies in 2019 on the National Consumer Protection Information System (“SINDEC”).

 
The mandatory registration only applies to companies that: (i) had gross revenues of BRL 100 million in the last fiscal year; (ii) reached a monthly average equal to or greater than 1000 (one thousand) complaints in their customer service channels in the last fiscal year; or (iii) are claimed in more than 500 (five hundred) lawsuits that discuss consumer relations.
 
In addition, there is the possibility of waiving the registration obligation. The company must request it to the General Coordination of the National Consumer Protection Information System (“CGSINDEC”), which may exempt the company from the obligation if it there is a low volume of demands before the Consumer Protection authorities or if the registration will not facilitate the online dispute resolution with consumers.
 
 
The Ordinance came into force on the date of its publication.

Share on Social Media
Trench Rossi Watanabe
São Paulo
Rua Arq. Olavo Redig de Campos, 105
31º andar - Edifício EZ Towers
Torre A | O4711-904
São Paulo - SP - Brasil

Rio de Janeiro
Rua Lauro Muller, 116 - Conj. 2802
Ed. Rio Sul Center | 22290-906
Rio de Janeiro - RJ - Brasil

Brasília
Saf/s Quadra 02 - Lote 04 - Sala 203
Ed. Comercial Via Esplanada | 70070-600
Brasília - Distrito Federal - Brasil

Porto alegre
Av. Soledade, 550
Cj. 403 e 404 | 90470-340
Porto Alegre - RS - Brasil

press
JeffreyGroup
Nara Neri 55 11 3185.0800 | Ext.832

Ícone do Instagram
Ícone do Podcast
Ícone do Facebook
Ícone do YouTube
Ícone do Linkedin