Brazil: New SAC Decree — Human Customer Service, AI, and Immediate Cancellation
Decree No. 13,135/2026 sets a maximum wait time, mandates human customer service seven days a week, and establishes new obligations for digital platforms In brief Human customer service guaranteed from 8 a.m. to 8 p.m., every day. Maximum wait time of 20 seconds on the phone. Immediate cancellation at any stage of the service interaction. […]
