Expertise

Conflict Resolution Platform

With this service area, we seek to advise our clients that conduct activities focused on the B2C market. We map the company’s most sensible demands and the measures taken by the authorities in themes related to the client’s business, review the consumer service practices adopted, and offer training to internal stakeholders.

We also develop strategies aimed at preventing conflicts and reducing judicial involvement and stimulate the use of online platforms to contact consumers and resolve conflicts, the Online Dispute Resolutions (ODR). We create solutions and platforms tailored to the needs of each one of our clients, together with Baker McKenzie Innovation Committee, a firm with which we have executed a strategic cooperation agreement.

Trench Rossi Watanabe
São Paulo
Rua Arq. Olavo Redig de Campos, 105
31º andar - Edifício EZ Towers
Torre A - 04711-904
São Paulo - SP - Brasil

Rio de Janeiro
Rua Lauro Muller, 116 - Conj. 2802
Ed. Rio Sul Center - 22290-906
Rio de Janeiro - RJ - Brasil

Brasília
Saf/s Quadra 02 - Lote 04 - Sala 203
Ed. Comercial Via Esplanada - 70070-600
Brasília - Distrito Federal - Brasil

Porto alegre
Av. Soledade, 550
Cj. 401 - 90470-340
Porto Alegre - RS - Brasil

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JeffreyGroup
Nara Neri 55 11 3185.0800 | Ext.832
Cauê Rebouças 55 11 3185.0800 | Ext.832