Conflict Resolution Platform
Through this line of services, we look to assist our clients that work in the B2C market. We map the most sensitive company demands and the authority’s operations related to the client’s business, and we review the consumer service practices and offer training to internal stakeholders.
We also work on strategy development and aim for conflict prevention and dejudicialization. To further encourage online customers and keep in contact with them regarding conflicts solutions, we use the Online Dispute Resolutions (ODR) platform.